For when it's your problem again

OH frac.

The site is down. The form stopped sending. The deck is due tomorrow and the numbers changed. Type what happened — broken and urgent work never costs a credit, on any plan including the free one.

Free to try — no card, no call

Or price one of these

( 01 )

What happens today

no ticket queue · no phone tree

Broken things never cost a credit.

Not on Sprint, not on Walk, not on the free one. Broken work carries no surcharge and no after-hours rate, because charging more at the worst moment is a strange way to run a service.

You type what happened. It starts the same day. You get told what it was, what we changed, and whether it can happen again.

If the fix turns out to be a bigger piece of work — a rebuild rather than a repair — you see that number before anyone starts on it.

( 02 )

Free, always, on every plan

Anything broken or urgent — ever
Backups, security patches, uptime watching
Us telling you something isn't worth doing

Questions and calls on Embedded & Partner
Your monthly report and balance review
Introductions and referrals

Work that isn't broken gets sized in credits instead — one credit is about an hour of expert work: a quick fix is 1, an update 2, a new piece 5, a build 12. You always see the size before anything starts.

( 03 )

After today

change or cancel any month

$299 /moWalkEight credits a month at $37.38 each. Urgent work is still free.

$579 /moJogSixteen credits a month at $36.19 each, and member rates on everything past them.

$1,399 /moRunForty credits a month at $34.98 each, next-day response. The workhorse.

$2,999 /moSprintNinety credits a month at $33.32 each, same-day response, and a standing call.

Typing the list is free either way. If you'd rather the next one was somebody else's problem, Walk is $299 and includes eight credits every month; Embedded and Partner start at $3,999 when you need capacity rather than credits. If you'd rather fix this one and leave it there, that's fine too. Every plan cancels in one email.

( 04 )

Questions, answered straight

How fast is same day?

Broken work starts when we read it, and most of it is closed inside the day. Anything that needs a host, a registrar or a bank on the phone takes as long as they take.

I'm not on a plan yet.

The free plan costs nothing and takes one sentence. Type it in and you get the read on it and the price before you decide anything.

You don't have my passwords.

Then the first message is us telling you exactly which access we need and why. No access, no work — we don't guess our way into a live site.

What if it's my fault?

Most of them are somebody's fault. It doesn't change what happens next.