For the invoices still in drafts
The work is done. The invoice is… in drafts. Sent on time, chased politely, actually paid, without you playing the heavy.
Updated · Fracs
Free to try. No card, no call.
You’re fine with money. Asking for it is the hard part, and that’s fixable.
Chasing money from people you like is the worst job in a small business, which is why it doesn’t happen. So it becomes ours: the reminder comes from the business, and it’s courteous every single time.
First pass: everything unsent goes out, everything overdue gets a graceful nudge. Then the system: reminders on a schedule, escalating gently, with you cc’d or not. Your call.
A chase is a Quick fix (1 credit). Setting up the reminder rhythm is a New piece (5). Walk is eight credits a month: the rhythm built once, then the monthly nudge run with credits spare for whoever else went quiet.
Everything else gets sized in credits: a quick fix is 1, an update 2, a new piece 5, a build 12. You always see the size before anything starts.
Run out mid-month? Credits are $39 each as a member ($49 without). We always ask first, and nothing is surprise-billed. One credit is about an hour of senior work, and credits expire at the end of the month. Embedded and Partner start at $3,999 a month and are quoted as capacity. Every plan cancels in one email.
A polite reminder from “the office” usually improves it. Clients respect a business that runs like one. The awkwardness was mostly in your head, and now it’s in ours.
That stops being a reminder problem. We’ll tell you plainly when it’s time for a firmer letter, and you decide, with the options in front of you.
Yes. Send the amounts and we draft, send, and log them. That’s usually an Update (2) a month.
Free · no card · no call